Join Now

TERMS OF SERVICE

REFUND POLICY

RETURNS/EXCHANGES/SHIPPING

RETURNS

Returns are accepted only under the following conditions:

  • The return must be received by 4 The Love Box, LLC within 7 days of the confirmed delivery date.
  • The returned item must be unworn and in new condition.
  • All returns are subject to a 25% restocking fee per package.
  • We do not accept returns based on "Change of Mind"

REFUNDS

After receiving the returned item, 4 The Love Box, LLC will issue a refund for the value of the item, minus a 25% restocking fee. 4 The Love Box, LLC will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to 4 The Love Box, LLC. In the case of a missing package on orders placed in the United States we will offer a refund or send out a new package, this only applies to packages that were never delivered to you. If your package was delivered but you did not receive it, it is your responsibility to contact the post office and resolve the issue. In the case of a missing package on international orders we will offer a 70% refund, we will not be able to send out a second package. It is also your responsibility to contact the post office and file a claim for the missing package.

EXCHANGES/RETURNS

To return/exchange an item, print out your email invoice and mail that along with your item back to us at 333 E Main # 938 ST, Lehi, UT, 84043, United States.

You will then receive a E-Gift Card for the value of your exchanges item, minus a 25% restocking fee which you can use to purchase the new item you would like.

LNS RETURN INSTRUCTIONS:

Please mail shirt along with short note with correction to be made too:

  • Attention: 4 The Love Box, LLC
  • Street Address: 333 E Main St # 938
  • City: Lehi
  • State: UT
  • ZIP Code: 84043
  • United States

Once we receive customer returned merchandise we will immediately take care of corrections that need to be made. We will review your invoice and corrections you have given and will correct any errors made on our behalf.

If at any time you are having trouble with your return or have any unanswered questions, please send an email to support@4thelovebox.com. Thank you

SHIPPING

Please allow 1 to 2 weeks for shipping during any of our giveaway promotions.

Frequently Asked Questions

Are you located in the United States?

Yes, our warehouse and fulfillment facility is in Lehi, Utah.

Are your products USA Made?

We source our products and "blank" garments from multiple domestic and international vendors and suppliers.

Since we buy from multiple vendors and suppliers, each product will have its own source of origin labeled with an attached product tag showing the source of where the original product was made/manufactured.

The original un-printed/embroidered blank garments are sourced from international and domestic suppliers.In our effort to keep as many jobs as possible inside the USA, our blank garments/items that are purchased internationally are shipped to the USA to be printed, embroidered, laser engraved, tagged, and bagged all inside the USA. This process is commonly known as "white-labeling"For example, the majority of our hats are either YuPoong or FlexFit branded hats. These hats are originally made in many countries such as Korea, Bangladesh, Etc. Each hat has a tag sewn on the inside of the lid of the hat showing what the country of origin is.

4 The Love Box, LLC will purchase the "blank" YuPoong or FlexFlit hats from a supplier (typically a USA-based supplier that has the hats in stock) and then ship them to our facility  inside the USA to have the 4 The Love Box, LLC  patch, logo, or design embroidered on them.

The same example goes for tee-shirts, tanks, hoodies, and crop tops. Lions Not Sheep purchases blank garments from well-known suppliers such as Independent Apparel, American Apparel, Next Level, and others. These manufacturers make their blank products in countries such as China, Colombia, Bangladesh, and other countries around the world. 4 The Love Box, LLC.  will purchase these products from a USA based wholesaler, and ship them to our  facility in the USA where the garments will be printed on, embroidered, labeled, tagged, and bagged before being shipped to our customers. With all these touchpoints being done inside the USA, this allows us to label our garments as "Produced In The USA with Imported Materials."

If we have to outsource, then after each garment is finalized with the prints, embroideries, labeling, etc, they are shipped to our warehouse and fulfilled from our headquarters facility that's located in Utah, USA.

To find out more about the requirements for products to be labeled as "Made in the USA" please reference the FTC guidelines here: https://www.ftc.gov/business-guidance/resources/complying-made-usa-standard#qualified

Does your sizes run small or are they true to US sizes?

Our products are true to US sizing. Please see the "Sizing Guide" tab under the product description to see the exact measurements of our products.

What are your payment methods?

We accept all major credit cards, PayPal and also accept Amazon Pay.

What is the exchange process?

  • Please contact our support team at support@4thelovebox.com
  • We will have you ship your product back to us, and we will ship you out the item you wish to exchange.
  • The item must be in unused and new condition. 
  • We do not accept exchanges for any worn or washed items.

What is the refund process?

Please contact our support team at support@4thelovebox.com

Once you receive your items, you have 7 days from the delivery date to evaluate your purchase. If you are not satisfied with your items, we will have you ship the items back to us.

Once we receive your items, if they are still in new/unused condition, we will issue you a refund.

Can I make changes to my order once it is placed?

If your items have not shipped, we can make changes to your order. 

Please contact our support team at support@4thelovebox.com to submit your request.

Why is my tracking showing in pre-shipment?

If your tracking status is showing as "Pre-Shipment" this means we are currently fulfilling your order. Please allow up to 7 business days for us to fulfill your order before we ship it out.

Do you offer overnight/express shipping?

At this time, we do not offer overnight/express shipping. 

If you would like your order to be rushed, please contact our support team at support@4thelovebox.com to see what options are available.

WEBSITE ACCESSIBILITY POLICY

4 The Love Box, LLC has adopted this policy to reflect its commitment to providing accessible products, information and materials to its customers and the public through its website. In particular, We seek to make its website accessible to individuals with disabilities.

It is OUR policy not to discriminate against individuals with disabilities and to facilitate effective communication with such persons in compliance with Title III of the Americans with Disabilities Act of 1990 and implementing regulations issued by the U.S. Department of Justice.

Users are encouraged to contact US at support@4thelovebox.com to provide feedback and suggestions on how the accessibility of 4 The Love Box website can be improved. Further, any users who have questions or concerns regarding accessibility, or who need a reasonable accommodation to access website content, can contact US at the above email address.

PRIVACY POLICY

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at support@4thelovebox.com or mailing us at:

  • 4 The Love Box, LLC Apparel
  • 333 E Main St. # 938
  • Lehi, UT 84043

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Text Marketing and notifications: By subscribing to text notifications you agree to receive recurring automated marketing messages at the phone number provided. Consent is not a condition of purchase. Reply STOP to unsubscribe. HELP for help. Msg & Data rates may apply. More info view Privacy Policy and ToS.”

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

SECTION 10 - Privacy Policy

We respect your privacy. We will only use information you provide through the Program to transmit your mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION COLLECTED THROUGH THE PROGRAM TO ANY THIRD PARTY. Nonetheless, We reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect Our rights or property. When you complete forms online or otherwise provide Us information in connection with the Program, you agree to provide accurate, complete, and true information. You agree not to use a false or misleading name or a name that you are not authorized to use. If, in Our sole discretion, We believe that any such information is untrue, in accurate, or incomplete, or you have opted into the Program for an ulterior purpose, We may refuse you access to the Program and pursue any appropriate legal remedies.

Text Marketing and notifications (if applicable): By entering your phone number in the checkout and initializing a purchase, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text message frequency may vary. You can unsubscribe from further text messages by replying STOP. Message and data rates may apply. In addition, the Website uses cookies to help keep track of items you put in your shopping cart and to tell us if you have visited the Website in the past. This allows visitors to the online store to maintain shopping carts between visits. You can refuse cookies by turning them off in your browser.

California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:

California Civil Code Section 1798.83 permits Users of the Program that are California residents to request certain information regarding our disclosure of the information you provide through the Program to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:

This Privacy Policy is strictly limited to the Program and has no effect on any other privacy policy(ies) that may govern the relationship between you and Us in other contexts.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at support@4thelovebox.com or by mail at:

4 The Love Box, LLC Apparel

333 E. Main St. # 938 Lehi, UT 84043 United States